1 hour ticket response
Fast support is our foremost objective and this is the reason why we’ve got a team of skilled techs who are eager to offer a prompt response to any question that you may possibly have. Just open your technical support ticket from the Website Control Panel and we’ll reply within sixty minutes in the worst case scenario. Actually, we work hard and aim for a 20–minute trouble ticket response time.
A Top–Class Help Desk Service
Our customer service team representatives possess immense experience in the Linux shared hosting industry and are practiced enough to deliver a rapid answer to your problem. If, however, the situation at hand is not within the competence of a support engineer, the ticket will be sent to a programmer or administrator for additional assistance.
An Intuitive Help Center Section
To help you find a quick hint on how you can use a given service, we have incorporated a really user–friendly Help section in your Website Control Panel. You can browse through a rich collection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. repository or check out our educational video tutorials.