Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • All your assistance requests will be replied to in maximum 60 minutes after the ticket or email is received. If your issue calls for further assistance from an administrator, we will direct the support ticket or the email to the person in charge and we will leave a comment to notify you that more time will be needed for finding the best solution. And if you make use of our Admin Services package, any of the server management tasks included there will be performed whenever you like.

  • Top quality support service
  • A Topflight Technical Support Service

  • We’ll be online for you 24/7 to answer any enquiries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server management procedures, you can check out our Admin Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server includes our free Website Control Panel, which features an exhaustive knowledgebase plus a set of how–to video tutorials. Whenever you need assistance with the Website Control Panel, just click on the Help or Videos buttons situated in the upper right corner.