A 99.9% Server Uptime
Our shared hosting system is based on a secure, top–class hardware configuration and a significantly tweaked version of Linux. That is why, irrespective of what your web site is, or how many site visitors you have, or even in case there is a DDoS attack, our hosting servers will stay up and your sites will stay accessible online.
All Linux shared hosting plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s crucial to also set up your own network infrastructure. This is why we built a custom internal network in each one of our datacenters. Relying on top–hole Juniper switches and routers, our internal network allows for faster–than–the–speed–of–sound data transmission rates and is also fully redundant.
As a result, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, irrespective of which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your cash on the line, you cannot feel really secure. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel content with our web hosting service or in case you want to get a more robust web hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – you’ll receive your money back in full, with no secret fees or return taxes.
24/7 Technical Support
We’ve cautiously hand–picked each member of our 24x7 support department to ensure that we can provide the best customer support you can get. Each of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re available 24–7 – you’ll be able to get in touch with them at any moment and they’ll reply back to you as fast as possible.
Their average support ticket response time is well under twenty minutes, whereas with many other hosting distributors you need to wait around for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to within 1 hour.