The customer support that you'll receive from your shared hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical trouble with a current account. Prompt and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual website hosting provider and not from some reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it is very likely that you will wait for a day or two in order to get an answer to any kind of question, thus your sites may remain offline for quite some time. However, a company which offers different ways of communication and has a support staff that is available all the time will assist you to right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting
packages are twenty-four-seven, thus you can forget about waiting for a couple of days to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail message. If you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to pick the most appropriate way to contact us depending on what your location is or the equipment you use. We're able to help you for almost any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting
that we supply come with 24/7 customer and tech support, therefore no matter what issue you have, you can get in touch with us and we will help you straight away. Our guaranteed response time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual reply time rarely exceeds 20 min. We also provide telephone support with several local numbers globally plus a live chat, so that you can contact us and get more details about our solutions even if you do not have an account yet. We're able to help you with nearly any question or an issue you have - payment methods, package features, e-mail configuration, web hosting account settings, and many others. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get an issue resolved like you'll need to do with many other service providers.
24/7 Customer Support in VPS Hosting
Every virtual private server
plan that we provide comes with 24/7 customer and technical support, therefore in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters because it is much easier to monitor what's going on. The maximum guaranteed response time for all of the emails and tickets is one hour, but it rarely takes that long to receive assistance. When you add the Managed Services upgrade that we provide, our administrators can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
plans that we provide feature 24/7 support via several methods of communication and with a one-hour maximum answer time warranty. When you want to learn more about the plans or you have various general or billing questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat service and speak with a live representative. For entirely technical problems which need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to track a certain matter. The reply time for them rarely exceeds 30 mins, which means that you can forget about having to wait for an entire day in order to get assistance. Our support service is available for any kind of server-related issues, which includes the pre-installed software. When you'd like to receive help with third-party applications, you can consider obtaining the Managed Services upgrade that we supply with all the packages.