You'll find a lot of shared hosting companies available, yet most of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to reach the company over the phone. The level of support that you will receive through this particular method of communication may vary based on the service provider - some provide professional telephone support, while others offer common and customer support only as some issues are more time-consuming and it's faster and easier to be resolved with a support ticket, especially when the issue needs to be escalated. However, it is good to find that you can always get in touch with your hosting supplier since there're various small-scale problems that can be resolved effectively and in a timely manner through a call, not mentioning that you're able to get additional information about the services even before you become a client.
Phone Support in Shared Hosting
We believe that being able to consult with a live representative is very important, so we have 3 support lines globally (Australia, USA and UK) and you can reach us over the phone for 14 hours every day. If you consider purchasing one of our Linux shared hosting, for instance, you are able to phone us and learn more about our services before you order in order to ensure that we match all system requirements for your websites. Following the purchase, you can contact us about all of the sales and billing issues you may have, or get any general or basic tech info that you need. We have aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will help you track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we supply include live phone support for 14 hours a day. If you are not sure which plan will be suitable for your websites, you'd like to find out more about the plan's features or you'd like to have any other type of info about our services, you can call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. In case you currently have an account, you're able to contact us about sales and general matters, although we are often able to help with a large number of tech issues as well. For entirely technical troubles you'll have to use our built-in ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option when the problem requires extra time to be dealt with or it needs to be escalated to our sysadmins.