If you ever face a problem with your website and are unable to cope with it yourself, ask the hosting company’s client support staff to assist you to bring the website back online. A prompt resolution would be the most optimal scenario, but many companies reply within twenty four hours or even more, all the more so if you’re dealing with a reseller. Even if your problem can be fixed easily, your website may not function correctly or it may not be available whatsoever for an extended stretch of time, so you may lose prospective customers since it is extremely unlikely that anyone will be happy to return to a website that’s faulty. That being said, you have to make certain not only that you can get in touch with your hosting company, but also that they can answer and assist you in a timely manner. If a software app update does not proceed as planned or if you erase something incidentally, for example, the site must be restored swiftly so as to prevent extended downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any technical support ticket that you post or any email that you send is only 1 hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your problem or inquiry may be, we’ll lend a hand straight away and will give you the necessary info to rectify any problem with your websites. The real response time commonly doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting around for hours on end to get an issue fixed or what is even worse – waiting all day only to receive an answer that more information is needed whilst nothing is fixed. We’ll assist you without any delay purely because we know how costly time can be in the dynamic electronic sphere. The sixty-minute reply time guarantee applies to any technical or billing query that you may have regarding our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand how critical it is to obtain well-timed help, we guarantee that you’ll never have to wait for more than 60 minutes to get a reply to any support ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom have to wait for more than 20-30 minutes and this is valid for any query irrespective of what its nature is – general, technical or billing. On top of that, our technical and customer support staff is working 24/7, which implies that even if you open a ticket during holidays, you’ll always receive a fast reply, which will contain the answer to a question, the solution to a problem or the information required to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever need to waste an entire day hanging around awaiting a response like you would with a lot of other web hosting providers.