A live chat is a real-time method of communication between a hosting supplier's support crew and its clients. It is an efficient method to receive some info about the web hosting services or get some problem resolved since you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the faster response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative examines the issue involved. Furthermore, you can be a part of a live chat room from any computer which is connected to the web, avoiding the telephone fees that you will have to pay when you're calling to another country.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we provide live chat support as well. You're able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux shared hosting that we supply if you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely tech issues you will need to open a ticket to the tech support team, since such issues will require more time to be taken care of, you can still contact us on the live chat for some technical details. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as part of our services, so when you have any kind of questions regarding our Linux semi-dedicated hosting, you are able to speak with our customer care team whenever you need no matter if you have already acquired your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and issues, but we can assist you with many technical questions as well. We will help you choose the ideal package for your web sites if you do not have an account yet, we can answer all of the billing questions or concerns you may have or we can help you with installing your new email address on your computer or smart phone - all the aforementioned will be done promptly because our live chat service is online all the time, every single day. Any time you require assistance, you'll be able to chat with an agent and save considerable time.