There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. This is the easiest method of correspondence for several reasons. In case no support engineer is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy & paste large pieces of information without worrying about typographical mistakes, and if a specific problem needs more time to be resolved or a number of replies must be exchanged, all the information will be in the same location, so each party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll need to use at least 2 separate admin dashboards and this number might rise if you would like to manage several domains. Moreover, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.