There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. This is the easiest method of correspondence for several reasons. In case no support engineer is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy & paste large pieces of information without worrying about typographical mistakes, and if a specific problem needs more time to be resolved or a number of replies must be exchanged, all the information will be in the same location, so each party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll need to use at least 2 separate admin dashboards and this number might rise if you would like to manage several domains. Moreover, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just several clicks of the mouse, without having to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can trace de facto any trouble ticket that you have already posted, if you need it. You can also see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to fix a given problem even before you actually send a ticket. The ticket response time is no more than one hour, so you can receive quick assistance at any time and if our tech support team recommends that you do something within your account, you can do it immediately without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you want to contact our customer support team members, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different help desk support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will permit you to send a new ticket without hassle and to search through older tickets using a smart search filter. Also, you’ll be able to have a look at the relevant knowledgebase articles that our system will offer you depending on the problem category that you choose for your new ticket. You can carry out all the abovementioned things without logging out of your Control Panel at any moment, which goes to say that if you encounter any obstacle or have an enquiry, you can get in touch with our support engineers and fix the particular problem in less than 1 hour via one support platform.