In spite of the fact that the web hosting service provided by the different companies is nearly the same, every provider has got a customized platform with its own tweaks and different ways to accomplish certain procedures. In cases like this, an immense knowledge base would be extremely useful both for people with little to no previous experience and for technically experienced individuals who will at some point find out how particular procedures are completed, but will lose some time in the meantime. The aim of such a knowledge base is to help make the service fast and easy to use, saving users both time and energy. The consequence is more satisfied customers, as they can quickly find the info they are seeking, and less work for the support team members, because usually the majority of the enquiries and problems that clients have are already included in the knowledge base. On the condition that the articles themselves are expertly written and cover more things, you will be able to find out more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
All Linux shared hosting that we are offering include an in-depth knowledge base where you can find all you need to know with regards to your web hosting account. Regardless of whether you intend to set up a brand new database, to redirect a domain using an .htaccess configuration file or to create an e-mail account on your desktop computer or mobile device, you can simply read our step-by-step help articles and all the information that you require will be there. When you visit a given section of your Hepsia Control Panel, you’ll see articles that are associated with the functions that can be accessed through it. If you prefer to check the whole article list and get familiar with all the features that Hepsia is offering, or simply to read generic info about the hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve made every effort to encompass any predicament that you may encounter, but in case you don’t find the information that you are searching for, you can always contact us, as our help desk staff is on duty 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a detailed knowledge base for all our current and prospective clients, so in case you order a semi-dedicated server account through our company, you will be able to find any info that you’re looking at any moment. We have loads of informational articles, which will help you understand better what is happening in your account – "What is PHP?" and "What are file access permissions?" are just two examples. Our instructional tutorials will help you do anything you want – extract files from an archive, import a MySQL database, redirect a domain, and so on. In addition, we’ve also got troubleshooting guidelines, which will allow you to find out what causes a given problem and the probable solutions for it. In case you’re not able to send e-mail messages or your domain returns an HTTP 500 error message, for instance, you can resort to our knowledge base and fix the problem momentarily. The articles can be accessed through each Control Panel section, as well as through the all-inclusive Help section.